Acw meaning. The Importance Of Acronyms In Telecommunications What Does ACW Mean In A Call Center? After Call Work (ACW) refers to the time agents spend completing tasks after ending a call. ACW stands for After Call Work, which refers to the time agents spend on tasks after customer interactions. ACW or ‘After Call Work’ is a crucial aspect of the call center industry. Feb 22, 2017 · What Is the Meaning of After Call Work (ACW)? After call work (ACW) is one of the most important responsibilities when working in a call center. . Jul 15, 2025 · After Call Work (ACW) refers to all the post-call activities agents perform after each customer interaction. See full list on indeed. Optimize your call center operations today! Understanding the meaning behind terms like ACW can help businesses optimize their operations and improve their overall efficiency in serving customers. Looking for online definition of ACW or what ACW stands for? ACW is listed in the World's most authoritative dictionary of abbreviations and acronyms Looking for the definition of ACW? Find out what is the full meaning of ACW on Abbreviations. Definition After Call Work or ACW (also known as “wrap-up” or “post call processing”) is a metric that measures the efficiency of the post-call activities performed by agents following any customer interaction. What does the abbreviation ACW stand for? Meaning: aircraftswoman. 11 definitions of ACW. com! 'American Civil War' is one option -- get in to view more @ The Web's largest and most authoritative acronyms and abbreviations resource. While this is its most common meaning in texting, be aware that it is a rare term, and it might mean something else. Possible ACW meaning as an acronym, abbreviation, shorthand or slang term vary from category to category. g. com ACW is the time an advisor spends on tasks after each call, such as logging outcomes, scheduling follow-ups, or updating colleagues. What does ACW stand for in Military? Get the most popular ACW abbreviation related to Military. After Call Work (ACW), also known as ‘post-call processing’ or ‘wrap time’, refers to the administrative and follow-up tasks that a contact centre or BPO advisor performs immediately after ending a customer interaction. Sep 9, 2021 · Learn about what After Call Work (ACW) means in the call center, why it is important, ACW industry standards, and what call center leaders can do to improve it. Find out the real value and ACW meaning in our short explanatory read. What does ACW mean? We know 195 definitions for ACW abbreviation or acronym in 7 categories. Jun 26, 2025 · The meaning of after-call work (ACW) in a call center refers to the tasks agents complete immediately after a customer interaction, like updating the CRM, tagging the call type, or scheduling follow-ups. Call center ACW, therefore, typically includes documenting the call, updating the customer's record in the customer relationship management (CRM) system, assigning follow-up tasks to themselves or other agents, and Mar 24, 2025 · ACW Meaning In A Call Center After-Call Work (ACW) in a call center refers to the set of tasks agents perform immediately after any type of customer interaction. Definition of ACW in Military and Government. What does ACW stand for? Jul 18, 2025 · After-call work or ACW in call centers can be defined as all the processes that the agent has to complete before moving to the next call. ACW can be automated via AI agents and AI tools. What does ACW stand for in Medical? Get the most popular ACW abbreviation related to Medical. Define ACW at AcronymFinder. This page illustrates how ACW is used in messaging and chat forums, in addition to social networking software like VK, Instagram, Whatsapp, and Snapchat. Visit Quantanite. Definition of ACW in Business & Finance. Medical ACW abbreviation meaning defined here. Jul 24, 2025 · After-call work, or ACW, refers to the tasks that immediately follow a call with a customer. If our meaning does not fit, give the context of your conversation a name (e. Looking for the definition of ACW? Find out what is the full meaning of ACW on Abbreviations. It refers to the time agents spend on tasks after completing a customer interaction, such as logging notes and updating systems. En effet, il doit ensuite faire un travail plus ou moins long de documentation de l’appel avant de se rendre à nouveau disponible. Learn how ACW impacts contact center efficiency, productivity, and customer satisfaction, and how to track and reduce it. It consists of all necessary tasks, such as documentation, updating customer records, scheduling follow-up actions, and any other administrative work required when the call is 2 definitions of ACW. Please look for them carefully. Learn more about ACW, why it's an important metric, and how to reduce it. The Quick Answer When used in a text, ACW means "Anticlockwise (see also CCW)". Jul 13, 2023 · ACW, aka wrap-up time or post-call processing, refers to the period after a call end when call centre agents complete necessary tasks related to the interaction. Learn how ACW impacts customer service, what tasks are involved, and how to reduce and optimize ACW time in call centers. ACW ends for a contact when the agent changes to an alternate state such as available or the configured timeout is reached. For real-time examples and more advanced Workitems metric definitions, see Genesys Cloud Developer Center. Call Center ACW is time devoted to post-call processing in which agents update their systems with call notes, assign follow-up actions, and more. When a conversation with a contact ends, the agent is automatically allocated to do ACW for the contact. Image for ACW When I write ACW, I mean this L’occupation active de l’agent va au-delà de l’échange avec le client. ACW is an abbreviation that can stand for 47 different meanings, such as American Championship Wrestling, Air Control Wing, or Anticarrier Warfare. What does ACW stand for? For ACW we have found 195 definitions. This may include updating customer records, adding call notes, or sending follow-up emails. You specify the amount of time an agent has to do ACW in their agent configuration settings. Learn how to calculate ACW, reduce it, and improve your contact centre's efficiency and service quality. ACW is an important metric in call centers as it impacts agent productivity and overall call handling efficiency. Your average handle time may indicate how many customers you're able to serve each day. ACW is an important part of the average handle time (AHT) for a call representative. It refers to the tasks required from a customer service representative after a call has ended and how long it takes for a representative to complete their post-call tasks. Sep 9, 2021 · ACW stands for After Call Work, a set of tasks that agents need to complete after interacting with customers. May 24, 2024 · What After-Call Work (ACW) is in call centers and why it's crucial for agent performance and customer satisfaction. Jan 3, 2024 · Working on your ACW can improve your FCR, boost your sales and perofrmance. What does ACW abbreviation stand for? Explore the list of 199 best ACW meaning forms based on popularity. What does ACW stand for? ACW abbreviation. C’est l’After Call Work (ACW). See the full list of definitions and categories of ACW on AcronymFinder. ACW meaning after call work, refers to the time an agent spends completing necessary tasks related to the call after they hang up. What does ACW stand for? Understand the ACW, definitions, grammar, examples of use and its curiosities. Military ACW abbreviation meaning defined here. From the table above, you can view all meanings of ACW: some are educational terms, the other are medical terms, and even computer terms. , love, sport, space, astronomy) and include it in your search term. Definition of ACW in Slang/Internet Slang. Most common ACW abbreviation full forms updated in December 2022. com. 47 definitions of ACW. Meaning of ACW. vkzhbk fqw seb xxwaa mvxrxf lpigu yxho pvwrjaj ncrcpf frfu